All of our clothes are donated by churches, schools, the public and businesses. We sort, store and make it available to our clients at one venue, Ascension Church in Bitterne Park on Wednesdays between 10am and 3pm. We restrict the clothes bank to one venue in order to maximise choice for the clients and therefore increase their chances of finding both what they need and what they like for themselves and their families.
We have many Referral Agents who issue vouchers for Basics Bank to people in need when they think it is appropriate. Social workers, health visitors, doctors, community workers, shelters, drop-ins, charities, churches and many others, use our vouchers to give help to those they work with. We are not a direct access project, so a client needs a valid voucher from a referral agent before we can help them.
When someone attends the Basics Bank clothes venue on a Wednesday, once they have been welcomed, clients are free to browse the rails of clothes, choosing clothes for themselves and their family. We have facilities to try clothes on and helpful volunteers to assist in choosing clothes and outfits.
While we are a Christian Mission and want everyone to know about the love and opportunity that Jesus has for them, we are committed to providing this practical help and assistance of food and clothes with no strings attached. We serve anyone of any background, belief or outlook with no obligation and we are happy to do so.