Basics Banks: Referral Agents

Please Note: The following page is for people who are signing up to become a Referral Agent, or who already signed up as an Agent.  If you are in need of Food or Clothing, then please read through our ‘How to get Help‘ page, or look at the ‘Referral Agencies‘ page for some examples of organisations you could contact to be referred to Basics Bank.

To become a Referral Agent for SCM Basics Bank, please submit a registration request to use our online referral system by clicking the blue button below. Once registered, you will be able you to choose how you issue vouchers to Clients, using either online vouchers (free), or paper vouchers (purchased from us).

If you cannot access the form, or have any questions, please contact the office via the Contact Us page here, either via the enquiry form, or phone number.

If you are an existing Referral Agent and you wish to access the online referral system, please click the green button below to sign in.
The Online Referral System has been tested on Google Chrome and Microsoft Edge, and is no longer supported on Internet Explorer.

You can call us at our Main Office on 02380 550435, or at our Basics Banks on 07929 641755 (10am-3pm, Mon-Fri).
Our Basics Bank mobile number is ONLY for use by Referral Agents or Service Users with enquiries about today’s Basics Bank.

The referral system is free to use, and Referral Agents will receive their vouchers for free (at SCM’s discretion), which are allocated through this system. When using an online voucher, any clients who you refer do not need a physical paper voucher in their hands to attend a Basics Bank, although you can choose to print them a physical copy of their online voucher if it is helpful.

If you have any issues with Accessing the Registration Form, or with Signing In, please contact the office on 02380 550435.

Paper Vouchers
If you wish to use pre-printed paper vouchers, they can be purchased by Referral Agents for 50 pence each, in bundles of 25 vouchers at a time. They are still issued to clients free of charge, but there is a small cost to the Referral Agent to cover our administrative costs in printing and posting the vouchers out. When using a paper voucher, Referral Agents MUST call the Basics Bank BEFORE issuing the voucher to check client eligibility.

It is the Referral Agent’s responsibility to assess their client’s situation, and to ascertain if they are in genuine need of emergency food and / or clothing provision or not.